The ADR Institute of Canada (ADRIC) and The Canadian Collaborative for Engagement & Conflict Management (CECM) have united on a new, ambitious and practically-focused program in support of mediators and arbitrators offering services online.  This program has been developed by Colm Brannigan and Marc Bhalla, who each have a Master of Laws from Osgoode Hall Law School in Dispute Resolution and focused their academic research on Online Dispute Resolution.  Colm and Marc have been practicing ODR long before the COVID-19 pandemic and believe that there is a great deal more to addressing conflict remotely than getting a videoconferencing account.

This in-depth, interactive program will highlight what is unique about addressing conflict online.  In its practical focus, attendees will be walked through online mediation and arbitration processes, from engagement to conflict closure.  Unique challenges and opportunities will be discussed and creative ways to make use of various technologies to enhance the process demonstrated.

Whether this is your first foray into the world of ODR or you are well versed in it, you will be able to enhance your practice by taking this unique 10-hour program.  The program will be presented through an introduction and 3 modules, over the dates below.


Colm Brannigan,
LL.M (ADR), C.Med,
C.Arb, IMI Cert, FCIArb



Marc Bhalla,
LL.M (DR), CCI (Hon’s),
C.Med, Q.Arb, MCIArb


Format:  This course will be presented online via Zoom.

Required Equipment:  Attendees need a computer, tablet or phone, an internet connection (wired recommended), a microphone and video camera if they wish to be seen or to participate by audio or video.  Attendees do not have to present themselves visually or audibly to interact or otherwise participate in the course.

Who Should Take This Course?  Mediators, arbitrators, lawyers and other legal representatives who are either involved in online dispute resolution or are considering becoming involved and would like to learn more about it than a one-platform-fits-all approach.  While ODR shares similarities with in-person processes, there are significant differences that practitioners need to be aware of.


Module 1:  Introduction



Module 2 Module 3



Module 4



Welcome /


Opening Remarks

Welcome / Overview of Module The Agreement to Mediate Online – Key Agreement Clauses Online Mediation



Introduction to Instructors The Opportunities & Challenges of Online Dispute Resolution How Arbitrator Appointment Works Online Online Settlement Negotiations



Introduction to Attendees Beyond Zoom – An Overview of Various Processes, Platforms & Tools Online  Med-Arb Agreements Online Arbitration
History of ODR



Put Yourself in their Tech – Empathizing with Clients Essential Pre-Process Meeting Tips The Challenge of Witness Testimony in Online Arbitration
What to expect out of program Put Yourself in their Robe – Understanding Legal Counsel Not Mission Impossible – Overcoming Common Hurdles Managing and Recognizing the Perception of Bias
  Live, Rehearsed or Pre-Recorded – Synchronous & Asynchronous Process Considerations Creating a Safe and Balanced Space Getting it in Writing – Capturing Settlement Terms Online



Platform Checklists Feeling Heard Online Launching and promoting an ODR practice.
    Presence & Power Client engagement – proposing ODR and related options




December Session

Introduction:     Sunday December 6th                    7:00 pm – 8:00 pm EST
Module 1:            Monday December 7th                   1:00 pm – 4:00 pm EST
Module 2:           Tuesday December 8th                   1:00 pm – 4:00 pm EST
Module 3:           Wednesday December 9th            1:00 pm – 4:00 pm EST


Limited spaces available


Special offer to attendees:  Those who register to attend this program are welcome to sign up to participate in a ZOOM settings webinar and a role play exercise coordinated by Colm and Marc after the program concludes. (To participate, just indicate your interest during the first session.)