This in-depth, interactive program will highlight what is unique about addressing conflict online. In its practical focus, attendees will be walked through online mediation and arbitration processes, from engagement to conflict closure. Unique challenges and opportunities will be discussed and creative ways to make use of various technologies to enhance the process demonstrated.
Whether this is your first foray into the world of ODR or you are well versed in it, you will be able to enhance your practice by taking this unique 10-hour program. The program will be presented through an introduction and 3 modules, over the dates below.
LL.M (ADR), C.Med,
C.Arb, IMI Cert, FCIArb
LL.M (DR), CCI (Hon’s),
C.Med, Q.Arb, MCIArb
Format: This course will be presented online via Zoom.
Required Equipment: Attendees need a computer, tablet or phone, an internet connection (wired recommended), a microphone and video camera if they wish to be seen or to participate by audio or video. Attendees do not have to present themselves visually or audibly to interact or otherwise participate in the course.
Who Should Take This Course? Mediators, arbitrators, lawyers and other legal representatives who are either involved in online dispute resolution or are considering becoming involved and would like to learn more about it than a one-platform-fits-all approach. While ODR shares similarities with in-person processes, there are significant differences that practitioners need to be aware of.
|Module 1: Introduction
|Module 2||Module 3
|Welcome / Overview of Module||The Agreement to Mediate Online – Key Agreement Clauses||Online Mediation
|Introduction to Instructors||The Opportunities & Challenges of Online Dispute Resolution||How Arbitrator Appointment Works Online||Online Settlement Negotiations
|Introduction to Attendees||Beyond Zoom – An Overview of Various Processes, Platforms & Tools||Online Med-Arb Agreements||Online Arbitration|
|History of ODR
|Put Yourself in their Tech – Empathizing with Clients||Essential Pre-Process Meeting Tips||The Challenge of Witness Testimony in Online Arbitration|
|What to expect out of program||Put Yourself in their Robe – Understanding Legal Counsel||Not Mission Impossible – Overcoming Common Hurdles||Managing and Recognizing the Perception of Bias|
|Live, Rehearsed or Pre-Recorded – Synchronous & Asynchronous Process Considerations||Creating a Safe and Balanced Space||Getting it in Writing – Capturing Settlement Terms Online|
|Platform Checklists||Feeling Heard Online||Launching and promoting an ODR practice.|
|Presence & Power||Client engagement – proposing ODR and related options|
Introduction: Sunday December 6th 7:00 pm – 8:00 pm EST
Module 1: Monday December 7th 1:00 pm – 4:00 pm EST
Module 2: Tuesday December 8th 1:00 pm – 4:00 pm EST
Module 3: Wednesday December 9th 1:00 pm – 4:00 pm EST
Limited spaces available
Special offer to attendees: Those who register to attend this program are welcome to sign up to participate in a ZOOM settings webinar and a role play exercise coordinated by Colm and Marc after the program concludes. (To participate, just indicate your interest during the first session.)