$2850 + HST per attendee
Winter workshop - February 10-12 and 22-24, 2021
Spring workshop - June 1-3 and 16-18, 2021
Fall workshop - November 15-17 and November 29-December 1, 2021
Greatly improve your conflict management and communication skills in the context of today’s challenging policing environment.
Using a variety of interactive training techniques, you will develop and refine practical skills for managing and resolving conflict in multiple settings including single person encounters, two party and group conflict in the context of both internal police services disputes and external public complaints.
Topics covered include understanding conflict, how disputes are resolved, the dynamics of power, working with diversity, developing trust, dealing with implicit bias, skills for managing high emotion, de-escalation, and resolving disputes by inclusive engagement and authentic communication.
This workshop will be of interest to PSS investigators, respectful workplace practitioners, community liaison officers, HR and LR professionals, supervisors, and anyone interested in improving their ability to resolve disputes informally and without the need for lengthy formal investigation processes.
All participants completing the workshop will receive a 40-hour certificate in Police Foundational Conflict Management & Mediation.